What Are Contact Centers?
Discover the role of contact centers in customer service and loyalty, exploring their functions, significance, and impact of AI and automation.
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Why Businesses are Hiring Remote Call Center Employees
Remote working is all the rage and has revolutionized how many of us work – including those who used to staff call centers.
Why Businesses are Hiring Remote Call Center Employees Read More »
Comcast Has Their Scapegoat But Who’s Really to Blame?
Someone gets fired – but their behavior is a symptom of a larger problem.
Comcast Has Their Scapegoat But Who’s Really to Blame? Read More »